What this agent helps with
- Handle product inquiries and questions
- Resolve customer complaints professionally
- Track and manage support tickets
- Provide product information and documentation
- Schedule follow-ups and escalations
Tools it uses
This template uses: Email.
- Email: sends emails through your configured account.
How to use it
- Sign in and open Agent Studio, then choose Templates.
- Select Customer Support Agent and review its instructions and tools.
- Add any data or files it needs, and adjust the instructions to your wording.
- Try a few real questions in chat, then deploy the agent and share it with your team.
Good to know
You control the instructions, the tools and the data this agent can use.
- Email: Email: sends emails through your configured account.
- Customisable instructions: Edit the instructions and tone in Agent Studio before and after you deploy.
- Chat to test: Try real questions in chat before you share the agent.
What the Customer Support agent gives you
Handle product inquiries and questions
Use the Customer Support Agent for handle product inquiries and questions, with instructions and tools you can adjust.
- Ask about handle product inquiries and questions in plain language.
- Results are explained so you can check them.
- Uses Email where it helps.
- Review the result before you act on it or share it.
Resolve customer complaints professionally
Use the Customer Support Agent for resolve customer complaints professionally, with instructions and tools you can adjust.
- Ask about resolve customer complaints professionally in plain language.
- Results are explained so you can check them.
- Uses Email where it helps.
- Review the result before you act on it or share it.
Track and manage support tickets
Use the Customer Support Agent for track and manage support tickets, with instructions and tools you can adjust.
- Ask about track and manage support tickets in plain language.
- Results are explained so you can check them.
- Uses Email where it helps.
- Review the result before you act on it or share it.
From template to deployed agent
Start from the template, make it yours and deploy when you are happy with how it answers.
- Open Agent Studio: Sign in and choose Templates, then select this agent.
- Review instructions and tools: Check the instructions and the tools it uses: Email.
- Add your data: Add any files or data the agent should use and adjust the wording.
- Test in chat: Ask real questions, read the answers and refine the instructions.
- Deploy and share: Deploy the agent and share it with your team or use it in a workflow.
How the Customer Support agent answers
How the Customer Support agent is built
An agent template is a set of instructions, tools and example tasks on the Coderva agent platform. You can edit every layer.
- Your data: The files and data you give the agent.
- Tools: Built-in tools the agent can call: Email.
- Instructions: A prompt that sets the role, tone and rules for this kind of work.
- Answers and history: Explained answers and a conversation history.
Screens you will use
You work with the agent in Agent Studio and in chat.
Chat with the Customer Support agent
Ask a question and read the answer.
- Try: handle product inquiries and questions.
- Try: resolve customer complaints professionally.
- Ask for the reasoning behind an answer.
Instructions and tools
Adjust how the agent behaves.
- Edit the instructions and tone.
- Tools: Email.
- Restrict what the agent may do before you deploy.
What teams ask it first
Starting use cases that come with the template. Add your own.
- Handle product inquiries and questions: Use the Customer Support Agent for handle product inquiries and questions, with instructions and tools you can adjust.
- Resolve customer complaints professionally: Use the Customer Support Agent for resolve customer complaints professionally, with instructions and tools you can adjust.
- Track and manage support tickets: Use the Customer Support Agent for track and manage support tickets, with instructions and tools you can adjust.
- Provide product information and documentation: Use the Customer Support Agent for provide product information and documentation, with instructions and tools you can adjust.
- Share with your team: Deploy the agent to a link or embed it in a workflow.
- Keep a history: Every conversation is stored so you can review what was asked and answered.
What it connects to
Tools and data this agent uses.
Control and checks built in
You decide what the agent can see and do, and how its answers are used.
- You control the data: The agent only uses the files, data and tools you give it.
- Cite or say so: The instructions tell the agent to cite its sources and to say when it cannot find an answer.
- Editable and testable: Edit the instructions and test in chat before you share the agent.
What is in the Customer Support agent
- Email: Sends emails through your configured account.
- Customisable: Instructions, tone and tools are editable in Agent Studio.
- Deployable: Deploy to a link, share it with your team or use it in workflows.
Frequently asked questions
What is the Customer Support Agent?
AI agent for handling customer inquiries, ticket management, and support automation. Provides empathetic responses and can escalate complex issues. It is a intermediate-level agent template you can customise in Agent Studio.
What does the Customer Support Agent need to work?
It uses Email. Some tools need your own account or files, which you add when you set the agent up.
Can I change the instructions and tools?
Yes. Everything is editable in Agent Studio before and after you deploy, so you can tune the tone, add tools and restrict what the agent may do.