What you can run
- WhatsApp sales and routing agents for WhatsApp Business numbers.
- ERA email routing, Smart Quotation drafts and Follow-up Monitor for email.
- Customer-facing and conversational agents built in Agent Studio.
- B2B RFQ handling and B2C enquiry handling with different routes and information.
Solutions
WhatsApp and email
- WhatsApp Sales Agent: An AI WhatsApp sales agent answers customer questions, then forwards genuine buying enquiries to your sales team by email or WhatsApp. Start in minutes.
- WhatsApp Routing Agent: Route WhatsApp Business enquiries by intent with an AI agent. Describe each enquiry type in plain words; no keyword rules. Reply, forward or both.
- WhatsApp and Email Automation: Automate customer enquiries on WhatsApp and email: AI replies, routing to your team, quotation drafts and follow-up reminders, with full history.
- AI Enquiry Response Agent: Customer enquiry and inquiry automation: an AI agent acknowledges, answers, routes to your team and follows up on email and WhatsApp.
- Shared Inbox Automation: Automate a shared inbox such as sales@ or support@. AI triages each email, routes it to the right person and answers common questions.
- Follow-Up Email After Quotation: Copy-ready follow-up email templates to send after a quotation, plus how to automate quote follow-ups so no enquiry goes cold.
Sales agents
- Customer-Facing Sales Agent: Put an AI sales agent in front of customers on WhatsApp and email. It answers from your knowledge base and hands warm leads to your team.
- Conversational AI Agents: Build conversational AI agents for sales, support and enquiries. Add knowledge, connect tools, and deploy to WhatsApp, email and the Coderva App Store.
- Business AI Agent: Run a business AI agent for sales, support, finance and marketing. Ready templates, your knowledge, scheduled workflows and a full run history.
- Lead Qualification Agent: Qualify leads automatically. An AI agent asks your questions on WhatsApp and email, then hands qualified leads to your salespeople with the details.
B2B and B2C
- B2B Enquiry and RFQ Automation: Handle B2B enquiries and RFQs faster. AI routes requests to the right team, drafts quotations from your pricing rules and chases unanswered threads.
- B2C Enquiry Automation: Reply to consumer enquiries on WhatsApp and email at any hour. AI answers common questions and passes bookings and sales leads to your team.
Frequently asked questions
Which channels does it work on?
WhatsApp through the Meta WhatsApp Cloud API on your WhatsApp Business numbers, and email through the ERA email routing workflow on your shared mailbox. They are separate workflows, each with its own setup and execution history, and you can run both.
Does the agent replace my team?
No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.
Also known as
AI sales and enquiry agents also covers what people search for as:
- AI Sales Agents
- Enquiry Agents
- Sales Automation Agents
- AI Customer Enquiry Agents
- Sales and Support Automation