Common travel inbox problems it solves
- Enquiries sit unanswered while staff work through older mail.
- Supplier confirmations and customer requests get mixed together.
- Quotations are written from scratch even when requests are similar.
- Follow-ups depend on someone remembering to chase.
- Seasonal peaks require temporary staff just to sort email.
How it is set up for an agency
- Connect the agency mailbox using Gmail or a custom IMAP and SMTP server.
- Create routing rules for enquiries, bookings, supplier mail, visas and payments.
- Let the LLM agent handle unusual messages and draft replies for review.
- Enable the follow-up monitor so quotations and pending documents are chased automatically.
What staff see
Every processed message is labelled in the mailbox so staff can filter by outcome. Escalated messages are clearly marked, and the execution history shows what the workflow did and when, making it easy to trust and tune the setup over time.
Pairs well with
The smart quotation sales agent for turning enquiries into priced proposals, and the follow-up monitor for reminding customers and escalating stalled threads to a manager.
Frequently asked questions
Does this work for small agencies with one mailbox?
Yes. A single Gmail or IMAP mailbox is enough to start. Larger agencies can add more mailboxes and separate workflows per team.
Can it reply to travellers automatically?
It can send replies for routine cases you approve, and draft replies for review for anything else. You decide the boundary in the routing rules.
How are follow-ups handled?
The follow-up monitor checks threads against a service-level window and sends customer reminders or escalates to your team when no one has responded.