What it does
- Acknowledge new enquiries straight away on email and WhatsApp.
- Classify each enquiry by intent and send it to the right team member with the details.
- Draft quotation replies from customer requests, using your pricing rules, for approval before sending.
- Track conversations that have not been answered and send follow-up reminders with SLA-style escalation.
- Create a ticket in your own CRM from an enquiry when you connect one.
How it works
- Connect your channels: WhatsApp Business numbers through the Meta WhatsApp Cloud API, and your shared mailbox through ERA.
- Describe in plain language the kinds of enquiry you receive and what should happen to each: reply, forward to a person, or both.
- Add your business information, and for knowledge-heavy answers attach a knowledge base, so the agent answers from facts you provide.
- Send test messages, set a fallback for anything that matches no route, then enable the workflow and review every message in the execution history.
Who it is for
Any business that lives on enquiries: travel, hospitality, retail and e-commerce, education admissions, healthcare appointments, real estate, packaging and manufacturing sales. Teams of two or twenty use the same setup; you control how much is automatic.
Control and safety
You decide what is automated. Each route can reply, forward the enquiry to a person, or do both, the agent can only use the destinations you saved, and every message and action is kept in the execution history so your team can review it.
Frequently asked questions
What is the difference between an enquiry response agent and a chatbot?
A chatbot answers on a website widget. An enquiry response agent works where customers already write to you, email and WhatsApp, and also routes, drafts quotations and follows up, so the conversation reaches a person when it should.
Which channels does it work on?
WhatsApp through the Meta WhatsApp Cloud API on your WhatsApp Business numbers, and email through the ERA email routing workflow on your shared mailbox. They are separate workflows, each with its own setup and execution history, and you can run both.
Does the agent replace my team?
No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.
Also known as
AI Enquiry Response Agent also covers what people search for as:
- AI Enquiry Response
- Customer Enquiry Management
- Automated Enquiry Handling
- Enquiry Response System
- Inbound Enquiry Automation
- Customer Management Solution