Enquiries and conversations you can automate
- Admission process, eligibility, fees and deadlines.
- Course, curriculum and campus questions.
- Scholarship and hostel enquiries from parents.
- Student services and faculty questions.
- Application follow-ups.
How Coderva helps
- Reply on WhatsApp from your approved admission information, including after hours.
- Route counsellor requests, campus-visit requests and fee questions to the right staff.
- Send reminders on unanswered email enquiries with the Follow-up Monitor.
- Give students and faculty an assistant based on your documents with the higher-education agent template.
How to start
- Connect your channels: WhatsApp Business numbers through the Meta WhatsApp Cloud API, and your shared mailbox through ERA.
- Describe in plain language the kinds of enquiry you receive and what should happen to each: reply, forward to a person, or both.
- Add your business information, and for knowledge-heavy answers attach a knowledge base, so the agent answers from facts you provide.
- Send test messages, set a fallback for anything that matches no route, then enable the workflow and review every message in the execution history.
Good to know
Student and parent details are personal data. Share only what your institution has approved, and keep records handling in line with your policy.
You decide what is automated. Each route can reply, forward the enquiry to a person, or do both, the agent can only use the destinations you saved, and every message and action is kept in the execution history so your team can review it.
Agent and workflow templates that apply
Start from a template
- Higher Education Student & Faculty Services Assistant: Agent template
- Classroom Agent: Agent template
- Mock Interview Agent: Agent template
- WhatsApp Routing Agent: Workflow template
Frequently asked questions
Can it answer in several languages?
The agent replies in the language of the question when the underlying model supports it. Answers still come from the information you provide, so review replies in each language you serve.
Which channels does it work on?
WhatsApp through the Meta WhatsApp Cloud API on your WhatsApp Business numbers, and email through the ERA email routing workflow on your shared mailbox. They are separate workflows, each with its own setup and execution history, and you can run both.
Does the agent replace my team?
No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.
Also known as
Schools and colleges also covers what people search for as:
- School Administration AI
- College Automation
- Education Enquiry Management
- Admissions Enquiry Automation
- Campus Services AI