AI agents for heavy manufacturing sales and service enquiries

Heavy manufacturers receive long RFQs, dealer messages, spare-part requests and service calls. Coderva classifies each by intent, sends it to the right sales or service engineer, drafts quotations for review and keeps tabs on threads that need an answer.

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Enquiries and conversations you can automate

  • RFQs and tender-related requests.
  • Spare parts and after-sales service requests.
  • Dealer and distributor enquiries.
  • Export and international buyer enquiries.
  • Supplier and vendor messages.

How Coderva helps

  • Route RFQs, spares and service requests by intent to the right owner with ERA.
  • Draft quotation replies from request text and your pricing rules, for approval.
  • Follow up on open quotations with the Follow-up Monitor and escalate when needed.
  • Support plant teams with a quality and maintenance knowledge assistant.

How to start

  1. Connect your channels: WhatsApp Business numbers through the Meta WhatsApp Cloud API, and your shared mailbox through ERA.
  2. Describe in plain language the kinds of enquiry you receive and what should happen to each: reply, forward to a person, or both.
  3. Add your business information, and for knowledge-heavy answers attach a knowledge base, so the agent answers from facts you provide.
  4. Send test messages, set a fallback for anything that matches no route, then enable the workflow and review every message in the execution history.

Good to know

Technical drawings and complex specifications are best handled by an engineer. Add a route that forwards these to the right person.

You decide what is automated. Each route can reply, forward the enquiry to a person, or do both, the agent can only use the destinations you saved, and every message and action is kept in the execution history so your team can review it.

Agent and workflow templates that apply

Start from a template

Frequently asked questions

Can it work with attachments and drawings?

Route such enquiries to an engineer with the original message. The agent drafts replies from the request text, not from engineering drawings.

Which channels does it work on?

WhatsApp through the Meta WhatsApp Cloud API on your WhatsApp Business numbers, and email through the ERA email routing workflow on your shared mailbox. They are separate workflows, each with its own setup and execution history, and you can run both.

Does the agent replace my team?

No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.

Also known as

Heavy manufacturing also covers what people search for as:

  • Industrial Automation AI
  • Manufacturing Enquiry Management
  • Heavy Industry AI Agents
  • Plant Operations Assistant
  • Procurement Automation

Related

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