What it does
- Start from agent templates for support, sales, HR, IT and industry knowledge, or build a flow from scratch in the Agent Builder.
- Ground answers in your documents with Organization Knowledge and agent knowledge bases.
- Give the agent tools from the catalog, including MCP tools, so it can act as well as answer.
- Test in agent chat, then deploy and review history for every run.
- Reach customers on WhatsApp by attaching the agent to the WhatsApp Routing Agent.
How it works
- Open Agent Studio and pick a template close to your use case.
- Edit the instructions, add knowledge and choose the tools the agent may use.
- Chat with the agent to test it, adjust, and deploy.
- Attach it to WhatsApp or use it from the App Store and review usage from the dashboard.
Who it is for
Business teams, agencies and developers who want conversational agents in production with clear limits, without maintaining their own infrastructure.
Control and safety
You decide what is automated. Each route can reply, forward the enquiry to a person, or do both, the agent can only use the destinations you saved, and every message and action is kept in the execution history so your team can review it.
Frequently asked questions
Do I need to code?
No. Agents are configured with instructions, knowledge and tools in Agent Studio. Developers can also build custom tools and MCP servers.
Where can customers talk to the agent?
On WhatsApp through the WhatsApp Routing Agent, and inside Coderva through agent chat and the App Store. Email enquiries are handled by the ERA workflows.
Does the agent replace my team?
No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.
Also known as
Conversational AI Agents also covers what people search for as:
- Conversational AI Platform
- AI Chatbot Builder
- Virtual Assistant
- Customer Chat Agent
- Business Chatbot