Enquiries and conversations you can automate
- Appointment and department enquiries.
- Visiting hours, facilities and administrative policies.
- Billing and insurance paperwork questions.
- Medical device, equipment and consumable supplier enquiries.
- Internal staff questions about policies and procedures.
How Coderva helps
- Reply to administrative questions on WhatsApp and email from information your team approves.
- Route appointment, billing and supplier messages to the right desk.
- Give staff a policy and operations assistant based on your documents.
- Handle B2B enquiries from distributors and hospitals with ERA quotation drafts.
How to start
- Connect your channels: WhatsApp Business numbers through the Meta WhatsApp Cloud API, and your shared mailbox through ERA.
- Describe in plain language the kinds of enquiry you receive and what should happen to each: reply, forward to a person, or both.
- Add your business information, and for knowledge-heavy answers attach a knowledge base, so the agent answers from facts you provide.
- Send test messages, set a fallback for anything that matches no route, then enable the workflow and review every message in the execution history.
Good to know
Coderva does not give medical advice. Do not use automated replies for diagnosis or treatment, keep identifiable patient details out of automated messages unless your compliance team has approved the flow, and forward anything clinical to a qualified person.
You decide what is automated. Each route can reply, forward the enquiry to a person, or do both, the agent can only use the destinations you saved, and every message and action is kept in the execution history so your team can review it.
Agent and workflow templates that apply
Start from a template
- Healthcare Operations & Policy Assistant: Agent template
- Life Sciences Regulatory & Medical Information Assistant: Agent template
- Insurance Claims & Underwriting Support Assistant: Agent template
- WhatsApp Routing Agent: Workflow template
Frequently asked questions
Can the agent give medical advice?
No. Use it for administrative enquiries and routing. Add a route that forwards symptom, medication or emergency messages to your staff and tell patients how to reach emergency services.
How is patient data handled?
Message logs expire after 90 days and the agent only acts on destinations you saved. Decide with your compliance team what information may be shared over WhatsApp or email.
Does the agent replace my team?
No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.
Also known as
Healthcare and medical also covers what people search for as:
- Healthcare Automation
- Hospital Operations AI
- Medical Enquiry Management
- Patient Communication Automation
- Clinic Workflow Automation