Enquiries and conversations you can automate
- Project, configuration, price-range and location questions.
- Brochure and floor-plan requests.
- Site-visit and callback requests.
- Home-loan and documentation questions.
- Overseas buyer enquiries.
How Coderva helps
- Answer from the project information you provide on WhatsApp and email.
- Ask qualifying questions through an agent built in Agent Studio.
- Route site-visit and callback requests to the right executive.
- Remind your team about enquiries that were not followed up.
How to start
- Connect your channels: WhatsApp Business numbers through the Meta WhatsApp Cloud API, and your shared mailbox through ERA.
- Describe in plain language the kinds of enquiry you receive and what should happen to each: reply, forward to a person, or both.
- Add your business information, and for knowledge-heavy answers attach a knowledge base, so the agent answers from facts you provide.
- Send test messages, set a fallback for anything that matches no route, then enable the workflow and review every message in the execution history.
Good to know
Prices, availability and approvals change quickly, so keep project information current, and forward negotiation to a person.
You decide what is automated. Each route can reply, forward the enquiry to a person, or do both, the agent can only use the destinations you saved, and every message and action is kept in the execution history so your team can review it.
Agent and workflow templates that apply
Start from a template
- Sales Account Intelligence Assistant: Agent template
- Customer Support Agent Assist: Agent template
- WhatsApp Routing Agent: Workflow template
- ERA Follow-up Monitor: Workflow template
Frequently asked questions
Can it share brochures?
It answers from the information you provide and forwards brochure requests to the person who sends them. Sending files depends on how you set the route.
Which channels does it work on?
WhatsApp through the Meta WhatsApp Cloud API on your WhatsApp Business numbers, and email through the ERA email routing workflow on your shared mailbox. They are separate workflows, each with its own setup and execution history, and you can run both.
Does the agent replace my team?
No. It handles the repetitive first response and sends real enquiries to the right person with the details attached. Anything that needs judgement, such as a custom price or a complaint, is forwarded to your team.
Also known as
Real estate also covers what people search for as:
- Real Estate Automation
- Property Enquiry Management
- Real Estate Lead Response
- Property CRM Automation
- Site Visit Follow-Up Automation